Nathan Rose Music

Terms and Conditions

NATHAN ROSE MUSIC Terms & Conditions

NATHAN ROSE MUSIC

Nathan Rose Music Tuition Limited Registered Office: 1 Skinner Street, Wolverhampton, West Midlands, WV1 4LD
Tel: 01902 311655
Registered in England No: 5155864

Payment

Payment in full must be received in full before any goods can be dispatched. This does not affect your statutory rights.

Delivery

Responsibility for ownership of the goods passes to purchaser once we have delivered them.

We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account. There are NO exceptions to this rule.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.

The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately NATHAN ROSE MUSIC cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of
delivery date from the time you have placed an order.

All delivery times and dates are subject to stock availability and backlog. Unfortunately Nathan Rose Music can in no circumstances therefore compensate for delayed orders.

Damages/shortages must be notified within 3 working days of delivery. This does not affect your statutory rights.

Our contract

When you place an order to purchase a product from NATHANROSE MUSIC.co.uk:we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Cancellation procedure

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. This does not affect your statutory rights.

Returns and Refunds

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.

Goods that have been altered from their original condition in any way cannot be returned.

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.

Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email: info@nathanrosemusic.co.uk

This does not affect your statutory rights.

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